Ambulance Operations Hub | Bury St Edmunds, Suffolk
Case study

Ambulance Operations Hub | Bury St Edmunds, Suffolk

We were appointed to provide transport planning consultancy services in relation to a new purpose-built ambulance operations hub for the East of England Ambulance Service NHS Trust in Bury St Edmunds. This was to consolidate operations from existing stations and depots located within West Suffolk.

Transport Planning
Infrastructure Design
Environmental Assessment


Development proposals sought to construct a new state-of-the-art 3,085sqm ambulance operations hub split over two floors, and including:

•         Fleet workshop / make ready area;
•         Staff welfare facilities, including gym, lockers and changing rooms / showers;
•         Administration / management offices and facilities;
•         East of England Ambulance Service Estates Office;
•         Training room space / storage; and
•         Future expansion space.

Externally, proposals provided 143 staff / visitor and 37 fleet vehicle parking spaces, in addition to appropriate dedicated provision for motorcycles and cyclists onsite.


Aerial view blueprint of ambulance hub

Image by Corstorphine & Wright Architects

We provided extensive input towards the development of a practical and efficient site access and layout design to accommodate associated site-specific vehicular requirements and pedestrian movements within the site, and to accommodate as appropriate initial pre-application comments regarding parking provision.

Specific review of the approved walking and cycling strategy for the Suffolk Park area, within which the site is located, was undertaken, and input provided to the development of appropriate cycle storage and staff welfare facilities (lockers /changing rooms / showers / drying room).

Subsequently, we prepared a detailed BREEAM compliant Transport Statement to support the planning application. This considered the operation of the various onsite and frontline operations associated with the ambulance hub based upon staffing numbers, typical working hours, and fleet operation requirements. This was used to inform predicted trip generation and parking requirements upon opening, and into the future to account for predicted increases in demand for ambulance services year-on-year.

During the consultation period, Mayer Brown worked alongside the wider project team to suitably respond to various consultee comments. In particular, this included allaying potential concerns from National Highways through reviewing the predicted development impact upon key intersections with the Strategic Road Network in the vicinity of the site, and suitably demonstrating that proposals would have no material impact upon its operation.

Travel Plan was also prepared on behalf of the East of England Ambulance Service looking at initiatives to reduce the number of trips undertaken to / from the site, consolidating deliveries / servicing trips, and increasing trips undertaken via more sustainable modes, through working practices, promoting / facilitating travel via active travel modes (walking / cycling), public transport and utilising motorised vehicles in a more sustainable manner. The BREEAM compliant Travel Plan aimed to support the site’s BREEAM accreditation aspirations.

The ambulance operations hub was granted planning permission in April 2023, with works expected to be completed by September 2024.


For more information in relation to this project or assistance with a similar scheme, please contact or call on 0117 925 1027.

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